Refund & Cancellation Policy
Last Updated: December 2024
1. Refund Eligibility
Refunds may be requested within 48 hours of purchase under the following specific circumstances:
- Payment processing errors (e.g., charged multiple times).
- Technical issues where credits were not added to your account after payment.
- Extended service unavailability preventing usage.
2. Non-Refundable Situations
- If the credits have already been used for generation.
- Requests made after 48 hours of the transaction.
- "Change of mind" after purchase.
3. How to Request a Refund
Please send an email to support@UnderCostai.com with the following details:
- Details to Include: Transaction ID, Payment Date, Reason for request.
4. Processing Time
Review: 2-3 business days.
Processing: If approved, refunds will be credited back to the original source within 5-7 business days.
This policy does not affect your statutory rights under the Consumer Protection Act, 2019.